Endorsements and Other Very Cool Comments
"I found this book to be practical, and easy to read and understand. …..I believe these ideas and tools can help you build capacity for yourself, your team, and your organization to respond creatively and effectively to complex change."
— Glenda H. Eoyang, Founding Executive Director, Human Systems Dynamics Institute
"We’d all like to think our rational, logical approaches to process improvement will work every time—but too often they don’t. Why? The world is messy, things happen we didn’t predict, and random events get in the way. This book approaches process improvement from the perspective of the world as it is, not as we wish it was. Read this book and incorporate its ideas into your approach."
—Dr. Warren Wilhelm, DBA Harvard Business School, and President, Global Consulting Alliance
"As an industrial statistician, I have found half the job was finding statistical solutions to the technical problems. The other half was finding ways to enable the organization to leverage the statistical results. Unfortunately, making changes stick often is where we fail, we don’t recognize the messy reality of the situation. This book provides practical approaches to effectively implementing process improvements that adapt …rather than trying to fit a linear specific ‘square peg’ solution into the chaotic ‘round hole’ of the real world. Read this for a more effective approach to implementing your changes. This book will make your Lean Six Sigma efforts stick."
—John V. Grice, Ph. D., Industrial Statistician, Six Sigma Master Black Belt
"This book is a profound shift for those seeking to implement continuous improvement efforts within their organization.….Process improvement efforts have been designed as linear or mechanistic approaches to fix technical problems. Solow and Fake offer a unique approach for organizations experiencing rapid change.….they paint a picture of the dynamics which can cause derailment and offer a different language for moving projects forward. This is a ‘must-read’ book for anyone involved in Lean, Six Sigma or other process improvement initiatives."
—Kristine Quade, author of Dynamical Leadership: Building Adaptive Capacity for Uncertain Times (2010)